February 22, 2017

Motivate, Don’t Educate Your Front-Line

August 31, 2016 SmallBusinessUpdate Staff

This is not your granddad’s customer service advice says Adam Toporek, author of the book, Be Your Customer’s Hero: Real World Tips and Techniques for the Service Front Lines. Toporek recently was on C-Suite TV where he talked about how organizations should train and motivate their front-line employees in order […]

Google Kills Interstitial Marketing

August 24, 2016 SmallBusinessUpdate Staff

Google announced that on January 10, 2017 they are going to lower the mobile search ranking of sites with interstitial ads popping up in front of content. This is something that many mobile searchers will applaud and many publishers will not be too happy about. “To improve the mobile search […]

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